Refund and Returns Policy
Exchange, Returns and Upgrade Policy
Q: Can I Exchange / Upgrade jewellry that I have purchased from you Online or at the Store?
A: Yes, at Amwaj we give you plenty of time to consider your purchase. We offer a hassle free 7 day exchange policy on most products that can be Exchanged/Upgraded for any other Gold or Diamond Jewellry of the same or a value higher than the original purchase price.
If at any point of time within 7 days of receiving your order, you are not satisfied and want to exchange the product, we will be glad to assist you. (Products not included in the policy will carry an indication in its description. T&C apply)
Upon receipt of a product for any Exchange/Upgrade, our quality assurance department will review your purchase and make a DOA ‘Declaration of Acceptance’ or DONA ‘Declaration of Non-Acceptance’ as per the Terms & Condition stated. Our Customer Service staff will get in touch with you within 7 working days of receiving the product.
Q: Can I get a CASH Refund /Buy Back on any products custom made, purchased online or at the store?
A: At Amwaj we assist and guide you through your purchase process at every step and make a conscious effort to ensure all product details, prices & images are updated to give you an excellent buying experience. You may use one of our many online communication tools available before making that important purchase decision. However we ‘Do Not‘ provide cash refunds for any products purchased online or in store and custom made. Items can only be Exchanged and Upgraded as per our policy.
Q: How do I Upgrade/Exchange a product?
A: For any Exchange/Upgrade on your online purchase made at Amwaj , you will need to contact our customer service at from Sun to Thursday 10.30am to 6.30 pm , or send an email to, . Our customer service team will then guide you through the process within 7 working days from the date of receipt of the email.
The exchange, return and upgrade policies are subject to terms & conditions as mentioned below.
– Jewellry can be exchanged only once as per our exchange and upgrade policy if not satisfied with the initial purchase made online or in store.
– Exchange/Upgrade of Jewellry are acceptable, only upon presentation of the original Sales Invoice.
– Gift vouchers are valid as per stipulated date and have to be en cashed in full in a single purchase.
– Jewellry & Gift Vouchers can be exchanged for Gold or Diamond Jewellry only, NOT for Gold Bars,Platinum Bars or Gold Coins.
– Diamond Jewellry can be upgraded to Diamond Jewellry and Diamond Gift vouchers only. NOT for Gold.
– The Return / Exchange / Upgrade does not apply to jewellry that was made to order (Custom Made).
– Examination and Valuation of Jewellry for upgrade will take up to 7 working days or more.
– Incase of an Exchange/Upgrade you may be liable for the replacement cost of packaging and collateral material (certificates) if lost or misplaced.
– Diamond Buy Back program is valid for stones above 1.50 ct only, not lower than ‘I’ color and ‘SI1’ clarity..
– All the above Exchange/Upgrade/Refunds are valid for purchases made at Amwaj or at our physical address in dubai only, not at any third party.
– Items that have been worn, damaged, resized, scratched or altered in any way will not be accepted for exchange / upgrade.